Privacy policy

Privacy Policy

Lushe operates the online store trylushe.store using Shopify. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you browse our website, make a purchase, subscribe to communications, or contact us.

1. Information We Collect

Depending on how you use our store, we may process the following information:

  • Contact and delivery details: name, email address, shipping and billing addresses, and any telephone number you choose to provide at checkout.
  • Order details: products purchased, transaction amounts, discounts, order status, returns, and shipment tracking information.
  • Payment-related information: payment status, payment method type, and limited transaction identifiers supplied by our payment processors. Complete payment card details are handled by the applicable secure payment provider.
  • Customer communications: questions, messages, and information you send to our support team.
  • Website and device data: IP address, browser and device information, pages visited, referral sources, and interactions collected through cookies and similar technologies.

2. How We Use Information

  • To process payments, confirm orders, fulfill purchases, and arrange delivery.
  • To provide order tracking, customer support, refunds, and returns.
  • To help secure the store, detect fraud, and prevent misuse.
  • To maintain, troubleshoot, and improve our website and customer experience.
  • To send marketing communications where permitted by law and your communication preferences.
  • To meet applicable accounting, tax, consumer protection, and legal obligations.

3. Shopify and Other Service Providers

Our store is powered by Shopify. We may share information with service providers that perform functions on our behalf, including payment processors, shipping carriers, fulfillment partners, customer service systems, analytics providers, and fraud-prevention services. These providers receive information relevant to their services and are subject to applicable contractual and legal safeguards.

If enabled on our store, advertising and analytics technologies, including tools provided by Google and Meta, may collect device, usage, and interaction information to measure performance and deliver more relevant advertising, subject to applicable consent and privacy requirements.

4. Cookies and Advertising Preferences

We use essential cookies for functions such as cart and checkout operation. With consent where required, we may also use analytics and advertising cookies or similar technologies. You may manage browser cookie settings and any consent preferences made available on our website. Blocking essential cookies can affect store functionality.

Where applicable law grants you the right to opt out of certain targeted advertising or sharing of personal information, you may submit a request at contact@buylushe.store. We will also honor recognized browser privacy signals where legally required and technically supported.

5. Marketing Communications

If you subscribe to our newsletter or otherwise choose to receive promotional emails, we may send updates about products and offers. You can unsubscribe at any time through the link in our marketing emails or by contacting us. Transactional emails about your orders may still be sent when necessary.

6. Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal information as needed to perform a purchase contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, or based on your consent when required. You may withdraw consent for optional processing at any time, without affecting the lawfulness of prior processing.

7. Data Retention and Security

We keep personal information for as long as reasonably necessary to fulfill orders, maintain business and tax records, handle disputes, provide support, and comply with applicable law. Retention periods vary by the type of information and legal requirements.

We use reasonable administrative, organizational, and technical measures intended to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. International Transfers

Shopify and our service providers may process information in countries other than your country of residence. Where required, we use applicable legal transfer safeguards.

9. Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, as well as to object to or restrict certain processing and withdraw consent. You may also have the right to appeal a decision or contact a data protection authority.

To exercise your rights, email contact@buylushe.store. We may reasonably verify your identity before fulfilling a request, and certain information may need to be retained to meet legal obligations.

10. Children's Privacy

Our products and services are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information, contact us so we can review the request.

11. Third-Party Websites

Our website may link to external websites. Their privacy practices are governed by their own policies, and we encourage you to read those policies before sharing information.

12. Changes to This Policy

We may update this policy as our practices or legal requirements change. The latest version will be published on this page with an updated date.

13. Contact

For privacy questions or requests, contact contact@buylushe.store.