Shipping policy

Shipping Policy

Thank you for shopping at Lushe. This policy explains how orders placed on trylushe.store are processed, shipped, tracked, and delivered.

1. Order Processing

We aim to process and dispatch orders within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or holidays begin processing on the next business day.

During high-demand periods, product launches, or exceptional circumstances, processing may take longer. If a material delay affects your order, we will contact you using the email address provided at checkout.

2. Estimated Delivery Times

Delivery time depends on the destination, shipping service, and carrier. The following are estimated transit times after dispatch, not including order processing:

• United States: approximately 4–7 business days.
• Other destinations where shipping is available: approximately 7–15 business days, depending on location and customs clearance.

Where a more specific delivery estimate is displayed at checkout or in your order confirmation, please refer to that estimate. Delivery times are estimates rather than guaranteed arrival dates unless a guaranteed service is expressly offered.

3. Shipping Costs and Free Shipping Offers

Shipping costs, any applicable free-shipping offer, and any available shipping options are displayed at checkout before you complete payment. Free shipping applies only to orders and destinations that meet the offer conditions shown on the website. We do not add undisclosed shipping or handling charges after you approve your order.

4. Tracking Your Order

When your order ships, we will send a shipping confirmation to your checkout email address with tracking information when provided by the carrier. Tracking updates may take 24–48 hours to appear after dispatch. You may also use the tracking link supplied in your shipping confirmation.

5. International Orders, Customs, and Taxes

We ship only to destinations available at checkout. International shipments may be subject to customs checks, import taxes, or duties. Where these charges are not collected at checkout, the destination country's authorities or carrier may assess them on delivery. Any such costs and responsibilities are subject to applicable law and the information disclosed during purchase.

6. Address Accuracy

Please verify your shipping address before placing your order. If you notice an error, email contact@buylushe.store as soon as possible. We will try to correct an order before dispatch, but changes may not be possible after shipping. We will work with you on reasonable options for shipments returned due to address problems.

7. Delayed, Lost, Damaged, or Incorrect Deliveries

If tracking does not update, your parcel is significantly delayed, or your order arrives damaged or incomplete, contact contact@buylushe.store with your order number. For damage or missing contents, photos of the item and packaging may help us investigate.

We will review carrier information and provide a resolution consistent with the circumstances and applicable consumer law, which may include reshipment or a refund. You do not need to purchase optional Shipping Protection to exercise rights you already have under applicable law.

8. Cancellations and Returns

If your order has not yet shipped, contact us promptly to request a cancellation. After dispatch, please refer to our Return & Refund Policy for eligibility, our 60-day satisfaction guarantee, and instructions.

9. Contact

For shipping assistance, email contact@buylushe.store.